However, many have taken to the comments and defended the barista, arguing that it would be difficult to do an eight-hour shift alongside educational studies.
One writes: “They’re allowed to be frustrated at Starbucks and their crappy manager not pulling their weight.
“People keep bringing up their eight-hour shifts but working a job on top of being a full-time student would be tiring. They’re having a vent, so what?”
A second points out: “Wow, you are so brave for bullying a young service worker.
“A full-time college student is expected to do 2-3 hours of homework per every class hour.
“So if this kiddo is in class 15 hours a week, has 30 hours of homework, and then 25 hours of work that is a 70-hour week.”
In the viral video, the barista says that alongside the alleged treatment from management, it’s left them at their ‘wit’s end’ and that they’re struggling to cope.
“I’m a full-time student, I get scheduled for 25 hours a week. And then on weekends, they scheduled me the entire day, open to close, that one’s scheduled for eight and half hours, both Saturday and Sunday,” they explain. “I’m three and a half hours into my shift.”